We're really sorry to hear that, but no worries—our After-Sales Service team is here to restore order super quickly! 👌🏻
Missing an item from your order?
📸 Step 1: Take a photo of your package
Before taking any further action, please take a photo of your package as you received it. Make sure to capture multiple angles so we can clearly assess the situation. Sharp and detailed images will help speed up the resolution process.
💬 Step 2: Contact our customer service
Head over to our dedicated customer service page to explain your situation. Attach the photos of your package and specify the missing item. You can access the page directly HERE.
What happens next?
Once we receive your message, our After-Sales team will handle your request as quickly as possible. You’ll receive a response within 48 business hours, and we’ll make sure to send you the missing item ASAP. ⚡️