The first thing to check is that you are on our official website: cabaia.com.
Some fraudulent sites pretend to be us. For more information on this topic, you can click HERE.

Strong authentication (3-D Secure)

In recent years, banks have strengthened their online payment security rules and now require strong customer authentication (3-D Secure) for all transactions.

This means you must confirm the payment in your banking app or via an SMS code.
If you are unable to complete your order, it often means the payment has not yet been validated.
Check your text messages or your banking app to approve the transaction.

If the payment still doesn’t go through, here are a few tips:

Bank limits and thresholds

Your bank may decline the transaction if:

• your card’s spending limit has been reached,

• the total exceeds your online purchase limit.

You can check or adjust these limits directly in your banking app, or contact your bank for assistance.

Anti-fraud protection

Banks sometimes block payments as a precaution (suspicious attempt, unusual IP address, or multiple tries in a short time).
A quick validation in your banking app usually resolves the issue.

Card not supported

Some prepaid cards, virtual cards, or corporate cards with restrictions may be refused.

If none of the above works:

• Clear your cookies. If you’re not sure how, this link explains the steps on Google Chrome (and the process is almost identical for Safari, Internet Explorer, etc.).

• Switch to private/incognito browsing. You can find instructions for enabling private browsing via this link.

• Try another browser. We mostly use Google Chrome, where the checkout process is very smooth.

• As a last resort, try completing your order from another device.