No worries, we always find solutions for this kind of issue.
We invite you to conduct a little investigation—although we wish we could be there with you, we'll solve this remotely! Here’s what to do:
1️⃣ Wait 24 hours.
In some cases, there may be a delay in updating the delivery status. This means your package could arrive within the next 24 hours. We know waiting can be frustrating, but we’ll track down that package in no time!
2️⃣ Ask around.
Delivery drivers sometimes leave packages with building managers, neighbors, or roommates. Be sure to check with them or leave a note if you’re away. This simple step often solves many mysteries!
3️⃣ Check the pickup point mentioned in the tracking.
Sometimes, couriers drop packages off at a nearby pickup point instead of delivering them to your home. Carefully review the tracking details to see if this is the case.
4️⃣ Contact the carrier directly.
If your package is still missing after completing the steps above, we recommend reaching out to the carrier for more information.
5️⃣ Contact us.
If, despite your efforts and the carrier’s assistance, your package remains lost, our customer service team will ALWAYS find a solution. You can reach out to us directly through our contact form!