During Black Friday and Christmas, pickup points can quickly reach full capacity. This can lead to two common situations.

Redirection of your parcel to another pickup point

The pickup point you selected may exceed its storage capacity.
The courier will then automatically redirect your parcel to the nearest available pickup point. This pickup point may be a few kilometers away, which is normal during busy periods.

This information will appear in your tracking link.

Early returns of parcels

To free up space, some pickup points may return uncollected parcels earlier than expected.

The only solution: collect your parcel as soon as possible.