Unlike some brands that work with a network of partner seamstresses or repair services, we do not work with affiliated repair shops in France.

If your product is defective

If there is a defect, you can submit a warranty application HERE.

If the warranty is accepted, we will completely replace your product with a new item.

The returned product is then processed in our workshop or further processed depending on its condition.

Currently, no repairs are offered in our workshops. The repair will then be used to place the bags in a second-hand category on our website or in-store.